返金ポリシー
法的免責事項
本返金ポリシーに記載されている情報は一般的な情報提供のみを目的としており、法的または財務的なアドバイスを構成するものではありません。Escape to Baliをご予約いただくことで、お客様は本ポリシーに記載されている条件を承認し、同意したものとみなされます。Escape to Baliはポリシーを最新かつ正確なものにするよう努めておりますが、事前の通知なくいつでも変更する権利を留保します。本ポリシーを定期的にご確認いただくことはお客様 の責任となります。紛争が生じた場合、本ポリシーの解釈および適用はオーストラリア、クイーンズランド州の法律に準拠するものとします。
返金ポリシー
At Escape to Bali, we understand that plans can change. Please read our refund policy carefully before booking to ensure you are aware of your rights and responsibilities.
1. General Refund Conditions
Refund eligibility varies by package and is outlined in the details of each individual package. Unless otherwise stated in writing, the following standard refund terms apply:
-
Cancellations made within 30 days of your scheduled date of departure: You may be eligible for a partial refund, less any non-refundable fees or deposits already paid to third party providers.
-
Cancellations made within 30 days of departure: All payments are non-refundable unless otherwise agreed upon in writing by Escape to Bali
-
No-shows or failure to make final payment on time: No refunds will be issued.
2. Rescheduling
You may request to reschedule your trip once. Approval will be subject to availability and third-party providers terms. Rescheduling is not guaranteed and must be approved in writing by Escape to Bali
3. Refund Processing Time
Approved funds will be processed within 14 days of confirmation. Please note, any bank or transaction fees incurred are non-refundable
4.Non-Refundable Components
Some components of your package may be non-refundable due to third-party policies (e.g. hotels, activity providers, or transport bookings). These costs will be deducted from any refund amount.
5. Changes Initiated by Escape to Bali
If we cancel or significantly alter your trip due to unforseen circumstances (e.g. natural disaster, government restrictions), you will be offered a choice of a rescheduled date, a travel credit, or a refund minus any non-recoverable expenses already paid to third-party providers).
6. Travel Insurance Requirement
Refunds will not be issued for losses that could be covered by travel insurance.
7. How to Request a Refund
To request a refund please contact us in writing at info@escapetobali.com.au with your full name, booking reference, and reason for the request. You may be asked to provide documentation.